Device not recognized
- Try a different USB cable or port (avoid USB hubs).
- Unlock the device with PIN and check for on-device prompts.
- Restart Ledger Live and your computer if detection stalls.
If using Bluetooth, ensure the Ledger device is in pairing mode and the mobile app permissions are granted.
Installer errors
- Use the correct OS installer downloaded during ledger.com/start.
- Check disk permissions and run installer as an administrator if required.
Firmware update issues
- Do not disconnect during firmware installation.
- Ensure stable power and retry if update fails; on repeated failure, restart the process.
Still stuck?
Note your device model, app version, OS, and the exact error message to help diagnose the issue efficiently.